This page governs the use of the PolarModa website/platform and the legal relations arising between the Merchant and its professional Clients. By submitting an intake form or inquiry, you explicitly confirm that you have read and agreed to these terms.

Section I – General Provisions

Art. 1 (1) This platform is managed and administered by:

• Name: “POLARMODA” OOD

• UIC: 175422714

• Registered Address: Sofia 1799, Mladost 2, bl. 280A, ent. 2, fl. 1, ap. 1

• Correspondence Address: Sofia 1799, Mladost 2, bl. 280A, ent. 2, fl. 1, ap. 1

• Email: info@polarmoda.bg

(2) Exclusion of Consumer Status: These terms apply to legal entities and professional traders. The parties agree that the Consumer Protection Act (CPA) and its provisions regarding the right of withdrawal do not apply to transactions between them, as they are governed by the Bulgarian Commercial Act. These terms govern commercial transactions between professional entities. Consumer protection laws (Right of Withdrawal/14-day return) are explicitly excluded.

Section II – Concepts and Terminology

Art. 2 (1) Account – a section of the platform allowing verified Clients access to wholesale catalogs and order history. Art. 2 (2) Contract – a distance commercial contract concluded only upon the Supplier’s final manual confirmation or issuance of a Pro-forma invoice. Art. 2 (3) Intake Form (Inquiry) – a non-binding electronic statement by the Client regarding desired products. Art. 2 (4) Bad Faith – includes, but is not limited to: price-shopping without intent to buy, unauthorized use of Supplier imagery, late payment history, or providing false commercial data.

Section III – Characteristics of the Platform

Art. 3 (1) The platform enables professional Clients to view product assortments and submit inquiries. The Supplier provides:

• Wholesale product descriptions and illustrative imagery;

• Technical solutions for inventory tracking;

• Communication channels for bespoke pricing;

• Art. 3 (2) Unilateral Discretion: PolarModa reserves the absolute right to reject any inquiry or terminate any negotiation without providing a reason, especially if “Bad Faith” is suspected.

Section IV – Ordering and Payment

Art. 4 (1) A contract is deemed concluded only upon the Client’s payment of the issued Pro-forma invoice or the Supplier’s written confirmation of dispatch. Art. 4 (2) Pricing: All prices are wholesale and exclude VAT. Art. 4 (3) Payment Methods:

• Advance Bank Transfer;

• Cash on Delivery (COD);

• Deferred “Pay Later” options: These are a discretionary privilege, not a right, and may be revoked by the Supplier at any time for any Client. Art. 4 (4) Late Fees: Overdue payments accrue a daily penalty of 0.1%.

Section V – Delivery and Mandatory Acceptance

Art. 5 (1) Risk Transfer: Following Incoterms: EXW/FCA, risk passes to the Client upon handover to the carrier. Art. 5 (2) No-Refusal Policy: The Client is obliged to accept delivery of confirmed orders. Refusal of a shipment at the door results in the Client being liable for the full invoice price plus all logistical costs.

Section VI – Complaints, Returns, and Commercial Penalties

Art. 6 (1) The Supplier is liable for quality discrepancies found at the time of handover. Art. 6 (2) The 24-Hour Finality Rule: Any claim must be filed in writing with photographic evidence within 24 hours of receipt. Failure to meet this deadline constitutes irrevocable acceptance. Art. 6 (3) Subjective Factors: Claims based on scent intensity, subjective product “feeling,” or minor packaging updates are strictly excluded. Art. 6 (4) Restocking Penalty: If a return is authorized by the Supplier (non-defective goods):

• A mandatory restocking fee of 40% is deducted from the refund;

• Any product with removed cellophane or broken seals is categorically non-returnable.

Section VII – Intellectual Property and Trade Secrets

Art. 7 (1) All content (logos, text, catalogs) is the property of PolarModa OOD. Art. 7 (2) Confidentiality: Wholesale prices and logistics data are Trade Secrets. Disclosure to third parties will result in a penalty equal to the Client’s annual turnover with the Supplier.

Section VIII – Liability and Termination

Art. 8 (1) Limitation of Liability: PolarModa is not liable for the Client’s “lost profits” or “lost opportunities.” Art. 8 (2) Bad Faith Termination: The Merchant reserves the right to unilaterally terminate the relationship and block access for any Client showing bad faith or violating these terms. Art. 8 (3) Unforeseen Circumstances: The Merchant is not liable for delays caused by global supply chain disruptions or force majeure.

Section IX – Final Provisions

Art. 9 (1) Neither party may transfer rights to third parties without written consent. Art. 9 (2) These terms are subject to Bulgarian Law. Disputes shall be settled by the competent court in Sofia City. Art. 9 (3) These terms enter into force for all inquiries and orders as of 26.02.2026.